Client Services Manager Senior

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

About the role:

You will be part of a small team that are key point of contact for FIS’s Card Processing Services – P1C (Payments One Card) product.  In this Sydney based role you will be the primary customer liaison for service aspects of client relationships with major clients. 

What you will be doing:

• Managing service issues and escalations, client communications for incidents and problems

• Providing support for client business initiatives and associated implementations, management and analysis of client requests

• Building of relationships with client contacts and ensuring client satisfaction is high

• Serve as primary point of contact for external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.

• Provide support to reach teams that provide analysis and resolution of client problems and inquiries

• Interface with clients to determine present and future needs and discuss progress toward solutions

• Facilitate regular client and internal meeting including service reviews, weekly operational meetings

• Assist client keeping abreast of new products/services and changes to existing products/services.

• Identify additional opportunities to provide more products, services or other resources to customer and refers to relationship manager.

What you bring:

• Excellent knowledge of P1C (Payments One Card) product or exposure to Base Global/Base 2000

• Experience with global release management and managing technical defects

• Recent experience in a similar Service Delivery role, ideally within the Financial Technology environment.

• Working knowledge of credit / debit card / prepaid products / services and related operations and procedures

• Demonstrated experience in the delivery of high availability IT Services

• Advanced problem resolution, analysis and continual service improvement skills

• Proficient in SLA based Service reporting Documentation

• Strong vendor and stake holder management experience

• Flexibility, versatility, dependability

A bonus if you have:

• Project Management experience

• Experience working with global delivery and support teams

• ITIL Qualifications and Experience

What we will offer you:

• A multifaceted job with a high degree of flexibility and a broad spectrum of opportunities

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in financial services & technology

#LI-TC

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Company:

FIS Global

Tagged as: Sydney